Terms & Conditions of Business

Here at ATM Plumbing and Heating, we recognise that the majority of people are genuine and like to build working relationships on a trust basis. That said, every company requires terms and conditions to protect itself and its customers from uncertainty. We hope that you find these reasonable and if you need clarification on any of the points below, please contact us. By placing an order with us you agree to these terms and conditions.

Clear Quotations

Our charges will be detailed in a written quotation to you. Every effort is made to quote work as accurately as possible for the proposed works, it is sometimes necessary to include an additional sum in the final account for items and labour which could not be foreseen at the estimation stage. These items will always be discussed with the client whenever possible; if however the client is not available, and no other aspect of the work may be undertaken in the interim, we will continue in order to finish works on schedule.

Prices are open to acceptance up to three months from date of estimate. Once an estimate has been accepted, any changes or additions will be subject to a price review.

By accepting the estimate given by ATM Plumbing and Heating the client is also accepting these Terms and Conditions.

Booking/Cancellation Policy

1. An order for work is confirmed only when a quote has been accepted in writing. This may be by either email means or by post. At this point the order becomes subject to the cancellation conditions detailed below.
2. The date on which a confirmed work order is carried out can be changed with the approval of ATM Plumbing and Heating only. We will make every possible effort to accommodate requests to change dates but this is not always possible.
3. Any order may be cancelled with 7 days notice and no fee will be payable. If an order is cancelled with 6 or less days notice the order is subject to a 25% cancellation charge. These charges exist to protect our business against lost revenue caused by late cancellation of work when we could have taken on another work order.
4. Very occasionally, we attend a work order where there is a fault that we have not been informed about (i.e. a stopcock that does not stop water flow). If we are unable to complete the planned work as a result of this (i.e. changing bathroom taps which becomes impossible if we cannot switch the water off) then we will charge a 1 hour call-out fee to cover our costs incurred.
a. When we give a quotation for work it assumes that all the information we are given by the homeowner is correct. If, for example, we are asked to tile a concrete sub-floor which then turns out to be a suspended chipboard floor, the homeowner must bear the additional reasonable cost to make the sub-floor good. Homeowners who are unsure of certain facts are advised to say so during the quotation appointment.

Warranty Details

5. ATM Plumbing and Heating ensures All labour carried out is guaranteed for 100 days from date of completion and All materials used are guaranteed as per manufactures warranty. This warranty comes into effect when full, cleared payment has been made by the customer and is subject to the following exclusions/limitations: -
a. Any evidence of tampering with installed parts or the surrounding workmanship will invalidate the warranty. This includes both DIY work and work by other companies.
b. ATM Plumbing and Heating will visit your property to remedy warranty faults at the earliest opportunity.

Payment Terms/Late Payments

6. ATM Plumbing and Heating reserves the right to withdraw from site if the contract payment schedule is not adhered to. Title and ownership of the materials and equipment will not pass to the client until final payment has been made. Any materials can be recoverable by ATM Plumbing and Heating in the event of non-payment. The client agrees to allow access to site for this purpose.
7. 25% on day one of work commencement will be asked for on any work totalling £1,000 and over and the final 75% on day of completion. Payment for work totalling under £1,000 will be asked for on completion. Payment by either cash or cheque is accepted. At the discretion of ATM Plumbing and Heating, late payments may attract interest at the Bank of England rate plus 8%.

Delivery Acceptance

8. All deliveries to customers, whether from ATM Plumbing and Heating or our suppliers shall be signed for on arrival. The signature indicates that the goods have been delivered as per the delivery note. Any errors should be noted and signed for on the delivery note by both the driver and customer.
9. Customers should then check the delivery and report any faults within 48 hours of delivery to us by email or writing (a letter stamped by Royal Mail within this 48 hour timeframe complies with this policy). Claims for damaged or missing goods after this time will not be honoured. This policy does not affect your statutory rights.

Work on Heating Systems

10. Heating systems that are not maintained correctly can cause unforeseen problems when draining and refilling the system. Corrosion (indicated by black or rusty water on draining the system) caused by lack of maintenance can cause blockages when systems are drained and refilled. If electrical control systems do not meet current standards problems can occur when replacing faulty controls. ATM Plumbing and Heating will make all reasonable efforts to advise customers of these issues in advance but customers should be aware that poorly maintained heating systems may mean further unforeseen work being required. This work would have additional costs attached.

Gas Safety Register


Andy has done a fantastic job replacing our old boiler. He arrived right on time, took great care to protect our home from damage during the works and replaced the boiler in such a professional way that I would have no problem using him again or recommending him to anyone. He even took the time to assess and repair our shower at a reasonable price even though we had not informed him of it before he arrived. Thank You.

Tony , Liverpool.

Reliable-excellent-professional service, work carried out with the least disruption, HIGHLY RECOMENDED

Stewart , Worceester.

We cant recommend Andrew highly enough, throughout the job he kept us informed and showed us the problem so we were happy with the work that needed to be carried out. Andrew fitted the boiler in a swift and professional manner and we will use ATM for all our future jobs and will advise others to do the same.

Dan , Worcester.
..... more
Plumber | Plumbing | Heating | Heating Engineer | Central Heating | Combi Boilers | Gas Engineer | Gas Safety Checks | Landlord Checks | Boiler Repairs
Gas Appliances | Bathrooms | Showers | Kitchens | Radiators | Droitwich | Malvern | Redditch | Kidderminster | Bromsgrove | Evesham | Worcester